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24/7 AI Customer Support: Resolve Questions Without the Wait

Customer Support That Never Sleeps

Automatically resolve the questions covered by your knowledge base. Everything else reaches your team with full context.

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Deploy automated AI customer support that resolves questions, handles complaints, and leaves the cases that need your team in their hands, with full context. Zero wait times.

How It Works

  1. 1

    A customer sends a question or complaint on WhatsApp

  2. 2

    The AI agent identifies the type of inquiry

  3. 3

    It answers automatically if the answer is in the knowledge base

  4. 4

    If special attention is needed, it hands the case to your team with context

  5. 5

    It logs the interaction and updates the CRM

Key Benefits

  • Resolves frequent questions without human intervention

  • Instant replies at any hour

  • Lightens your support team's workload

  • Complete history for every customer in the CRM

  • Also replies to comments on Instagram and Facebook

Frequently Asked Questions

How does the agent know what to say about my business?+

During setup you load your knowledge base as documents and URLs: FAQs, policies, product catalog, and procedures. The agent answers based on that information.

What happens with complex questions or complaints?+

The agent identifies situations that need a person and logs them in the CRM with the full conversation history, so your team can pick them up.

Genoma Agents

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Other Use Cases

AI Virtual Receptionist: Serve Customers 24/7 Without Growing Your Team

Deploy an AI virtual receptionist that handles inquiries, books appointments, and qualifies leads automatically. Available 24/7 on WhatsApp, with no breaks or absences.

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Automatic AI Lead Qualification: Less Effort, More Sales Focus

Automate prospect qualification with conversational AI. Filter out cold leads, identify ready buyers, and deliver only the most qualified leads to your sales team.

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Automatic AI Appointment Booking: No Calls, No Emails

Automate meeting, demo, and consultation scheduling with conversational AI on WhatsApp. Reduce no-shows with automatic reminders.

View use case

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